Find information on this page about Receiving Damaged Equipment and Missing Part of Your Order

	Receiving Damaged Equipment
	For all shipments sent UPS or any other carrier: We take every precaution to ensure that your products are packaged securely so damage does not occur. However, during transit from our shipping facility to you sometimes damage does occur. If you receive damaged merchandise, please follow these steps. Carefully inspect for damage You will need to decide by the appearance of the items if they are cosmetically damaged such as dents or scrapes or if the product is operationally damaged. Scratches or Dents (Cosmetic damage) Record all visible damage on the delivery ticket. Try to be as precise as possible because this information will assist us in processing your claim with the delivery carrier. Verify that the driver calls the terminal and writes an ÒException NumberÓ on the delivery ticket. Also he needs to write down the telephone number of the local delivery terminal. Sign for the packages that you have received. Remember, it is your responsibility to record all damages and shortages in the presence of the driver before signing. Call the local delivery terminal using the telephone number on your delivery ticket. Explain to them that the products that you received were damaged and you believe that this occurred during transit. Also ask for an inspection to be done. The local terminal may send an independent inspector to your house or business. Make sure you take pictures of all damages and fill out any necessary forms. In the instance that the delivery terminal decides not to send out an inspector be prepared to email the pictures to us. Contact us and provide us with your order number, pro-number/delivery ticket number, exception number, and a description of the damages. If an inspection was done the inspector will send us detailed information of the damage. We will work on your behalf to resolve all issues with the shipping carrier and we will notify you of the claim value and when settlement will be made. Please allow 4-6 weeks to complete this process. Damage that unit does not run (Operational Damage) If you feel that the performance of the product is affected by the damage, write a detailed description of the damage on the delivery ticket in the presence of the driver. Verify that the driver calls the terminal and writes an ÒException Number on the delivery ticket along with the telephone number of the local delivery terminal. Take delivery of the UNDAMAGED packages and sign the delivery ticket. Remember it is your responsibility to record all damages and shortages in the presence of the driver before signing. REFUSE delivery of the package that you feel will not operate due to the damage. Call the local delivery terminal using the telephone number on your delivery ticket. Explain to them that the products that you received were damaged and you believe that this occurred during transit and you refused the products that you believe would not operate due to the damage. Contact us and provide us with your order number, pro-number/delivery ticket number, and exception number. Please allow 1 to 2 business days for verification that the damaged items are being returned to us. Once this information is verified we will immediately enter a replacement order. In some cases UPS will deliver items without a signature. If you receive a damaged shipment call 1-800-PICK-UPS within 48 hours. UPS is responsible for damaged, lost, and parcels showing delivered but you do not have. Contact us with your tracking number and we will file the claim for you.
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	Missing Part of Your Order
	For all shipments sent UPS or any other carrier, please follow these steps: Verify number of boxes received and the number of packages listed on the driverÕs delivery ticket match. If the numbers of boxes match the amount on the delivery ticket but you were expecting more items. Sign for the items and then Contact us and we will provide you with shipping status on all backordered products. However, if the number of boxes received and the number packages noted on the driverÕs delivery ticket DO NOT match. You must make note of the discrepancy on the delivery ticket in the presence of the driver. Verify that the driver calls the terminal and writes an ÒException NumberÓ on the delivery ticket. Also he needs to write down the telephone number of the local delivery terminal. Sign for the packages that you have received. Remember, it is your responsibility to confirm the packages received is the same as the quantity you are signing for. Call the local delivery terminal using the telephone number on your delivery ticket. Explain to them that the number of packages received did not match the delivery ticket, but you did take delivery of the parcels that were available. They will assist you in finding your products. In the instance that the local delivery terminal cannot locate the missing items. Contact us with your order number, pro-number/delivery ticket number, exception number, and a description of the problem. We will file a claim for you and immediately re-ship your order. In some cases UPS will deliver items without a signature. If you are missing items call 1-800-PICK-UPS within 48 hours. UPS is responsible for lost, damaged parcels and parcels showing delivered but you do not have. Contact us with your tracking number and we will file the claim for you.
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